We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer store credit so you can continue to enjoy shopping with us and choose another item, which would be more suitable for you.
You have the right to return any product within 14 days of receipt, with the following exceptions:
- Damaged (NOT defective) items
- Dirty items
- Items that have been altered
- Items not in their original packaging
Items described on this list of exceptions won't be accepted for return.
The return window expires 14 business days after final delivery. Please don't request returns after 14 days, as we can't grant them.
If your return is approved, we'll provide the store credit in the price of the item(s) to the same email address you used when placing your order.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.
Note that we focus on email communications for all business related to orders. Please don't request returns or store credit via Facebook, Instagram, or other social media.
For more information please check our Help Center.